Contacts

Talk to a person, not a portal

The brass desk answers every message within two hours — by email or a phone call, whichever you prefer. Write to us about rooms, tables, events or anything else that starts with "I have an idea".

Desk replies 8 AM – 10 PM Discretion guaranteed

Call the desk +64 27 403 0431 A human answers, 24/7. For reservations, press "1" and hold — the hold music is a live piano, not a synth.

Write to us blissuno@gmail.com Read by Irene's front-of-house team every morning. Replies within two hours, eight to ten.

Find the door Queenstown Central Shopping Centre, Shop A-16/19 Grant Road, Frankton, Queenstown 9300 Open in Google Maps

The Form

Send the desk a note

One form, a named reply. Tell us the dates, the occasion and how much of the evening should involve the floor — the rest is our job.

What happens next

Your note lands at the brass desk. A named host replies within two hours with availability, rates and one or two ideas you didn't ask for but will want.

Full name *

Please tell us your name.

Email *

Please enter a valid email address.

Phone (optional)

Topic *

Please choose a topic.

Your message *

Please write a few words about your plans.

I agree to the processing of my details as described in the privacy policy. *

Please accept the privacy policy to continue.

Replies within 2 hours · 8 AM – 10 PM NZT

The Location

Five minutes from the airport, a world from the ordinary

Open directions in Maps

Working Hours

When the house is awake

Short answer: always. The floor and the desk never close. The kitchen, the bar and the humans keep civilised hours, listed here for the planners.

All times NZT

Casino floor Live tables & machines	Open now · 24/7
Front desk & check-in Check-in 2 PM – 12 AM	Open now · 24/7
Lakeview Bar Pinot wall & cocktails	4 PM – 2 AM
Chef's Table kitchen Late menu included	12 PM – 1 AM
Conference hall By reservation	7 AM – 1 AM
Private party venue Sealed events	7 PM – 3 AM

Getting Here

Three ways to the brass desk

From the airport

Queenstown Airport is five minutes away. A taxi costs about $25; the house car collects penthouse and hosted-suite guests from the gate.

By road

State Highway 6 to Frankton, then Grant Road. Covered parking for guests is in the Queenstown Central garage — the lift lets out beside the east entrance.

From town

A twenty-minute lakeside walk from central Queenstown, or the No. 1 bus to Frankton Road. The brass signage does the rest.

Before You Write

Two questions that fill most inboxes

Answered here so your message to the desk can be about the fun parts. Everything else — the form above reaches a human within two hours.

Open the Map

Often, yes. Call the desk directly — with 42 rooms and a 24/7 floor, we can usually find a key and a table for tonight. The form is better for tomorrow and beyond.

Always — the floor has no cover and no queue. Bring photo ID (20+), collect a free player card at the desk, and the beginner's hour at six is standing-room only in the best way.